New products in house! Check it out! Dealers are welcome! Please write to marketing@mareve.com for dealer price! Online Boutique Hi Guest » Home My Account | My Cart | Checkout Shopping Cart 0 items Categories BonneNuit Pajamas (28) LaFemme Intimate Collection (35) MaReve Bridal Collections (28) Chinese New Year Theme (6) Valentine's Theme (7) 'RM 10' Value Buy Items (1) 15% Discount (3) 30% Discount (12) 50% Discount (17) Currencies US DollarMalaysian Ringgit What's New? Derya Babydoll (Black) RM72.90 Specials Chimere Wrap (Black & Red) RM79.90 RM55.93 Quick Find   Use keywords to find the product you are looking for. Advanced Search Information Contact Us Fabrics and Care Privacy Notice Shipping & Returns Shopping Guide Size Chart Terms and Condition FAQ FAQ Helping you at a glance with some questions about... ... My Account How do I log in How do I track my order? What does it mean when my order is 'Being Processed' What does it mean when my order is 'Being Packed?' How do I change my password? Where is my order? When will my backordered item arrive? Ordering How can I place an order? Can I place an order without registering? How do I know if an item is in-stock? How can I pay for my orders? Do you accept personal checks? How can I cancel my order? Can you deliver my order to a third party? I make an order for a few items. Can I choose to only gift-wrap some of them? Is gift wrapping available? Are gift invoices available? Delivery How will my order be shipped? How do packages appear when shipped? Do you ship to APO addresses and PO Boxes? Are international orders sent with free shipping? If my order is shipped in multiple shipments, will I be charged twice for shipping? When ordering, can I use a Third Party billing as my shipping method? Return and Exchange How do I return something? How do I exchange an item? How do I know if an item is on clearance and is non-returnable? Once I send back my return, how long does it take for the credit to appear on my account? Privacy and Security Is shopping at Mareve.com secure? Do you share or sell customers' personal information? Miscellaneous Do you have any retail stores? Do you have a printed catalog? How can I receive information about wholesale ordering? Will the color of the garments appear differently from its original? How do I sign up for your newsletter if I have not purchased anything? How long does it take to reply e-mail enquiries? How can I summit comments and suggestions? top MY ACCOUNT How do I log in Click on My Account, and enter your email address and password to log in to your account. If you forget your password, simply click the Forgot Password link and we will email you the password. You can change your password once you have logged in. If you need further assistance, please contact us at contactus@mareve.com. How do I track my order? You may track your order by logging into the My Account section within 48 hours after placing your order, by entering the order number and billing zip code. Once logged in, you will be able to click on the tracking information. Alternative, you may visit the courier service provider's website and track down your package by the tracking number that we send you during check out process. What does it mean when my order is 'Being Processed'n Orders that have not shipped are marked as Being Processed. What does it mean when my order is 'Being Packed?' Orders marked as "Being Packed" are currently being prepped for shipping and will leave the warehouse within 24-48 hours. An order cannot be canceled once it is marked "Being Packed." How do I change my password? To change your password, simply log into My Account and choose the Change Password option. Where is my order? You may log into My Account to check the shipping status within 48 hours after replacing your order. Once the order ships, you will receive an email confirmation which contains shipping information tracking number and expected shipping date. For any questions or concerns regarding your order, please feel free to contact us at contactus@mareve.com. When will my backordered item arrive? Should your order be delayed beyond the anticipated time, we will contact you with more details. If you have any questions about your order, please feel free to email us at contactus@mareve.com. top ORDERING How can I place an order? Orders can be placed via the website. Can I place an order without registering? No. We require all our customers to register with us before shopping. All personal information you provide us during registration will be kept strictly confidential in accordance with our Privacy and Security Policy. How do I know if an item is in-stock? We try our best to ensure that all items are constantly in stock. However, if an item is out of stock, we will contact you within 24 hours (not including weekends or holidays) if the items are backordered. How can I pay for my orders? We accept Visa, Mastercard, American Express, Discover Card and Paypal/WorldPay. We will place your order as soon as we receive your order form. Do you accept personal checks? A personal check is not accepted. If you do not have a credit card, you may pay via Paypal/WorldPay (depanding on our payment gateway). How can I cancel my order? Once an order shows that it is "Being Packed", we cannot cancel it. Can you deliver my order to a third party? Yes. We do help to deliver to your desire recipient, loves ones or to different address with just a few simple steps by just clicking an appropriate box and fill up the address at the checkout. I make an order for a few items. Can I choose to only gift-wrap some of them? You will have to place 2 separate orders; one with gift wrapping and one without. The shipping charges will only be counted once. Is gift wrapping available? Yes. Each order is gently wrap with a delicate white tissue and placed in unmarked shipping box. A fee of $3.00 per item will be added to your final receipt by just clicking the appropriate box on your online order form and we will take care of the rest. Are gift invoices available? Mareve.com gift invoices are quite similar to our normal invoices with the exception that they do not contain pricing information. Please be aware that the order confirmation email does contain pricing information regardless of the type of invoice accompanying the shipment. top DELIVERY How will my order be shipped? We will ship your order via UPS and other courier services which is more efficient while sending the packages to you. Standard delivery times are 7-14 business days and may exceed due to distance. How do packages appear when shipped? All packages are shipped discreetly in plain packaging. There are no stickers or promotional slogans on the packaging other than those of the carrier. Do you ship to APO addresses and PO Boxes? We do not ship to APO and PO Box addresses. Are international orders sent with free shipping? Due to the cost of shipping international orders, we are unable to offer free shipping. The weight or distance of the packages may cause shipping costs to exceed these rates. Our shipping program will calculate the exact shipping cost which will be reflected during checkout. If my order is shipped in multiple shipments, will I be charged twice for shipping? We ship only the complete order to save you the cost of paying shipping/customs twice. When ordering, can I use a Third Party billing as my shipping method? Unfortunately, we do not accept third party billing at this time. top RETURN AND EXCHANGE How do I return something? To return an item, please view the complete Return & Exchange Policy to make sure that the item(s) meet our returns criteria. Once processed, we will issue a credit for the returned items onto the credit card that was originally used. How do I exchange an item? To exchange an item, please view the complete Return & Exchange Policy to make sure that the item(s) meet our returns criteria. We will credit the returned items back onto the card that was originally used. Please specifying on what items you would like us to ship to you in the form provided. How do I know if an item is on clearance and is non-returnable? All clearance items are clearly marked on the website and on your receipt. Once I send back my return, how long does it take for the credit to appear on my account? Once we receive your return, it may take up to 10 days business day to process. When we process it, we will send you an email to let you know that your card has been credited. Credits can take up to 72 hours to post to your card depending on the type of card and issuing bank. top PRIVACY & SECURITY Is shopping at Mareve.com secure? Yes! You should feel completely secure ordering from us. All transactions are 100% secure and your safety is our most important concern. Do you share or sell customers' personal information? No. Our Privacy Policy guarantees that your information will not be disclosed. We use this information only for orders you place include the shipping process to reach you. top MISCELLANEOUS Do you have any retail stores? Mareve.com operates online and currently do have retail store located in Malaysia. To view our latest products, please visit our complete catalog on the website. Do you have a printed catalog? Due to our frequently expanding list of products, we currently do not have a printed catalog. All of our products can be found on the website. How can I receive information about wholesale ordering? For wholesale ordering information please contact us via e-mail at contactus@mareve.com. Let us know your store name, address, contact number, and buyer's name. We can either have one of our sales representative contacts you or we will direct you to our online wholesale catalog or have a copy sent to you in the mail. Will the color of the garments appear differently from its original? We make every effort to display the color of our products as accurately as possible. However, at times, the colors are rendered different after photography. Colors may also appear slightly different from products depending on your computer monitor. However, we often provide a close up view of our products to assist you. How do I sign up for your newsletter if I have not purchased anything? Sign up for our newsletter here. How long does it take to reply e-mail enquiries? Emails are normally replied within a couple of hours. We try our best to respond immediately. How can I summit comments and suggestions? You can send email to contactus@mareve.com or use our feedback form. top

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